APPLE AFTER SALES SERVICE ISSUE IS JUST NOT WITH US CUSTOMERS ALONE BUT NOW HAS CREPT INTO THE KOREAN MARKET AS IT GAINED MARKET SHARE WORTH $2 BILLION IN SALES AND IPHONE DEFECTIVE PRODUCT REPLACEMENT POLICY IS REPLACE WITH ANOTHER REFURBISH UNIT

Apple has acknowledged that its after-sales service in Korea has problems.
On Sept. 14, Apple Korea General Manager Richard Yoon attended a parliamentary inspection on the Ministry of Science, ICT and Future Planning as a witness and talked about claims of unfairness in the company's refurbished product-based after-sales service in Korea.
But Yoon said the company will not change its policy.
This is against Apple's earlier promise that it will adjust its after-sales policy after the Fair Trade Commission in Korea (FTC) demanded it should change the way it handles defective products.
"Although we acknowledge that Korean customers are feeling burdened by the refurbished goods-based policy, Apple believes it is right to remain this way regarding the after-sales service in the long run in order to raise customer satisfaction," he said during the inspection.
In exchange for a problem product, Apple provides a refurbished one. This cost them around 400,000 won. Once submitted, customers cannot send their request back even if they decide to keep using an unsatisfactory product.

https://www.koreatimes.co.kr/www/news/tech/2015/09/133_187197.html