The Korean unit of the U.S. fast food giant has installed self-service digital kiosks at its popular outlet in Sinchon, Seoul, which enable customers to place an order and pay the bill without having to interact with cashers.
Six touch screen technology-based kiosks were recently set up at the outlet, with more to be placed at stores in Seoul and in other areas.
"It will end up reducing employees," an industry insider said. "The digital ordering system will certainly help reduce errors or mistakes employees have made while receiving orders and handling the bill. This will enable stores to operate normally with fewer workers."
McDonald's employs nearly 18,000 people in Korea.
The industry insider said the system would also help reduce tension between the company and unionized part-time workers who have often protested at crowded outlets, calling for higher salaries and better working conditions.
"If McDonald's actually carries out job reductions, the biggest victims might be part-timers," she said.
Another insider agreed that the self-service system would allow the company more flexibility to cut jobs. But he said the reduction would be limited because many tasks required people to do them.
The automatic ordering system has created similar worries in the U.S., Australia and other countries.
http://www.koreatimes.co.kr/www/news/biz/2015/08/123_184770.html
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