Tuesday, December 9, 2014

THE PERFECTIONIST IN SERVICE KOREAN AIRLINE–NO SERVICE GOES WITHOUT PROVIDING THE CUSTOMER SERVICE BY THE BOOK–SO DOES IT MUST BE ACCORDING TO THE VP OF KOREAN AIR–AS HEATHER CHO FORCES THE JUMBO JET TO TAXI BACK TO KICKOUT THE FLIGHT CREW MANAGER FOR ITS UNTRAINED STAFF–BUT ONLY RESULTED IN HEATHER CHO TO BE FORCED TO RESIGN AS VP AFTERWARDS FOR THE NUT JOB

Korean Air Vice President Heather Cho resigned from all flight services-related posts Tuesday, bowing to the public uproar over her anger inflicted on a flight crewmember for not serving macadamia nuts in a "proper" fashion.
"I sincerely apologize for unintentionally causing public concern. I seek forgiveness from all those who have been hurt. I will take full responsibility for the incident and step down from my post," she said in a statement.
However, Cho will retain her positions as vice president and board member of the airline.
Her resignation came hours after her father Cho Yang-ho, chairman of Hanjin Group, the parent group of the nation's largest airline, apologized for the inconvenience caused by his eldest daughter's spat with the crewmember on a plane bound for Seoul from New York.
"I sincerely apologize for causing any inconvenience to the passengers," the 65-year-old chairman told reporters, on his return from a trip to France.
He also promised to investigate the incident and take all necessary measures.
Korean Air said the chairman held a meeting with top executives at Incheon International Airport, right after he returned from the overseas trip, and accepted his daughter's resignation.

http://www.koreatimes.co.kr/www/news/nation/2014/12/116_169631.html

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